A benefit of CAI’s Team participation in a client’s project
will be to ensure that process improvement efforts are successful. CAI
will provide its clients three important QA services:
1. Quality Assurance (QA) of the client’s project.
2. Process improvement reviews and recommendations.
3. Assessment of Critical Success Factors and Risks, including recommended alternative mitigating solutions.
CAI's approach for providing these QA services will include a review and study of current practices and documents. This will include review of recent scenarios and how they were handled, documented, and their compliance to standards. We will conduct interviews with staff, other agency and state staff to document issues, concerns, and challenges in the current process. We will also document what aspect of the process work well. In addition, we will compare our findings with private industry practices to determine best practices, similarities, and differences.
In performing QA, CAI will closely monitor those factors that impact a project's ability to be within budget, on schedule, and requirements compliant. As a participant with the project staff, CAI Team facilitates active collaboration in recommending process improvements and identification of critical success factors and risks. For each risk identified, CAI recommends a solution. CAI's interface with all the project personnel will be as a team member. The CAI Team will serve as an independent monitor of project performance. CAI will work with the system users (customers) to determine that business needs are effectively met by the work performed and that project objectives are being satisfied.
The QA assessment process involves quality assurance and quality control. Quality Assurance focuses on the assessment of the project management processes, methods and procedures over the life cycle of the project. Quality Control focuses on the assessment of the compliance to process standards and the quality of the resulting end-products.